Refund and Returns Policy

At Pale Barn, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund or exchange within 7 days of the original purchase date.

Damaged Items in Transit:

If your item arrives damaged in transit, please notify us within 7 days of receiving the item. Please send an email to [email protected] with your order number and a photo of the damaged item. We may also require you to return the damaged item to us at our expense.

Once we receive the damaged item or photo, we will inspect it to confirm the damage. If approved, we will issue a refund or replacement item at no additional cost to you.

Incorrect Orders:

If you have placed an incorrect order, please notify us as soon as possible before the item has been dispatched. Please send an email to [email protected] with your order number and the correct item details. We will do our best to amend the order before it is dispatched.

If the incorrect item has already been dispatched, you may need to return it to us at your expense before we can issue a refund or replacement item.

Returns:

To be eligible for a refund or exchange, the item must be unused and in the same condition as you received it. It must also be in the original packaging.

To initiate a return, please contact our customer support team at [email protected] with your order number and reason for the return. We will provide instructions on how to return the item to us.

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund or exchange will be processed within 5-7 business days. Refunds will be issued to the original payment method.

Please note that we do not refund shipping costs, and you will be responsible for the cost of returning the item to us.

Please also note that we cannot offer refunds or exchanges for items that have been used or damaged due to improper handling or storage after delivery.

If you have any questions or concerns about our refund and returns policy, please contact our customer support team at [email protected].

Thank you for shopping at Pale Barn!